Client Guidebook
Wondering what to expect when you or your loved one arrives? This guidebook walks you through daily structure, phone and visitor policies that vary by program, and how to work with your case manager. Families stay involved here, and we will show you exactly how.
Client Guidebook — The Details
What actually happens after your loved one walks through our doors? This guidebook lays out the practical details so you both know what to expect from the first day forward.
Days at Dunham Institute follow a consistent structure, which builds stability early in treatment. A typical day includes:
- Morning check-ins and group therapy
- Individual sessions and skill-building workshops
- Meals and scheduled downtime
- Evening reflection or peer support meetings
Phone and visitor policies vary by program, and that difference is intentional. More structured levels of care often limit outside contact during the first stretch so your loved one can focus, while other programs allow more flexibility. Ask your case manager for the specifics of your program rather than assuming.
Your case manager is your main point of contact. They coordinate the treatment plan, track progress, and answer the questions that come up along the way. Bring your concerns to them directly.
Families stay involved through scheduled family sessions, education, and regular updates within the limits of what your loved one consents to share. Your steady support matters.
Take the First Step Today
Wondering what happens when you pick up the phone? A single call, nothing more. Our admissions team answers (888) 321-7882 around the clock, and the conversation is free and confidential. We can verify your insurance quickly, whether the call is for you or your loved one. You can also reach us here. No pressure, just answers.
Your information is secure & protected by HIPAA.